Hello, lovely Bobby Shopper! We know you’re excited about your adorable charms and accessories. Here are answers to our most frequently asked questions to help you have the best shopping experience!
🛍️ Product Questions
Q: What types of products do you offer?
A: We offer a variety of cute and fashionable accessories, including Bundles, Charms, Crybaby Wardrobe apparel, Hair Claws, Handbags, and Labubu Wardrobe items!
Q: What occasions are these products suitable for?
A: Our products are perfect for everyday use, gift-giving, collecting, or expressing your unique personal style! Each item is designed to be both cute and practical.
🚚 Shipping Questions
Q: Where do you ship to?
A: We ship to most regions worldwide! However, we currently do not deliver to Asia and some remote areas. We’re working on expanding our shipping coverage!
Q: How long does shipping take?
A: Standard Shipping ($12.95): Delivered via DHL or FedEx within 10–15 business days after dispatch.
Free Shipping (orders over $50): Delivered via EMS within 15–25 business days after dispatch.
Please note: All orders require 1–2 business days for processing and preparation.
Free Shipping (orders over $50): Delivered via EMS within 15–25 business days after dispatch.
Please note: All orders require 1–2 business days for processing and preparation.
Q: How can I get free shipping?
A: Simply place an order over $50 to enjoy free EMS shipping!
💳 Payment Questions
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely encrypted!
Q: Is payment secure?
A: Absolutely! We use industry-standard encryption technology to protect your payment information and ensure a safe transaction.
🔁 Return & Exchange Questions
Q: What if I’m not satisfied with my purchase?
A: If you’re not completely satisfied, please contact us within 15 days of receiving your item! We’ll be happy to arrange a return or exchange for you.
Q: How do I start a return or exchange?
A: Just send an email to [email protected] and our friendly team will guide you through the process.
📦 Order Questions
Q: Can I change my order after placing it?
A: Once an order enters the processing stage (usually within 24 hours), we are unable to make changes. If you need to make changes urgently, please contact us as soon as possible!
Q: How can I track my order?
A: Once your order has shipped, we will email you the tracking information. If you haven’t received it, please check your spam folder or contact us!
Still have questions?
We’re happy to help! Send an email to [email protected] and our team will get back to you as soon as possible.
With love and tiny charms,
The Bobby Sales Team 💖